terms of service

These Terms of Use (hereinafter referred to as "these Terms") define the terms and conditions for using the services (hereinafter referred to as "our services") provided by Carmate Co., Ltd. (hereinafter referred to as "the Company") on the SLY official online store ( URL : https://sly-bindings.com/ , hereinafter referred to as "this Site"). Before using our services, you must carefully read and agree to these Terms. Please print a copy of these Terms, save it on your computer, or refer to this page each time you need to use them. Our services allow you to purchase our products directly from this Site. The Company may add, change, or delete the content and functions of our services, and such additions, changes, or deletions will be made in accordance with the provisions of Article 23.

Article 1 (Application)

  1. These Terms and Conditions constitute standard terms and conditions as defined in Article 548-2 of the Civil Code and apply to all relationships relating to the use of our services, and shall apply to all contracts between you and us regarding the sale of products sold on this site (hereinafter referred to as "our products").
  2. Customers (including "Members" as defined in Article 2, Paragraph 1; hereinafter the same) must use our services in accordance with the provisions of these Terms and Conditions, and may not use our services unless they agree to these Terms and Conditions.
  3. When you use our services, you are deemed to have agreed to these Terms of Service at the time you complete the membership registration procedure. A service agreement (hereinafter referred to as the "Service Agreement") is then established between you and our company in accordance with these Terms of Service, and you are deemed to have agreed to all of the individual provisions of these Terms of Service.
  4. By using our services, customers agree to comply with these Terms of Service, as well as any subordinate terms and conditions, the Privacy Policy, etc. When using our services, these Terms of Service, as well as any other separately stipulated provisions, such as the subordinate terms and conditions, the Privacy Policy, etc., will apply.

Article 2 (Members)

  1. A "member" refers to a person who applies to use our services in accordance with the procedures established by our company and agrees to these Terms and Conditions.
  2. "Member information" refers to information about the member's attributes disclosed to our company by the member, as well as information such as the member's transaction history.
  3. These Terms and Conditions apply to all members and must be observed during and after the registration process.

Article 3 (Membership Registration)

  1. Customers who agree to these terms and conditions and apply for membership will be granted membership status after completing the prescribed registration procedures. Membership registration procedures must be performed by the individual who will become the member. Registration by proxy is not permitted.
  2. Our company may refuse a membership registration application if we determine that any of the following circumstances apply. In such cases, our company shall have no obligation to disclose the reason for the refusal to the customer and shall not be liable in any way.

     ① Those whose membership has been revoked in the past
    ② Persons who provide false information during the registration process
     ③ If it is found that the person is a member of an organized crime group, a quasi-member of an organized crime group, a corporate racketeer, a group that falsely claims to be involved in social movements, a special intelligence organized crime group, or any other similar anti-social force (hereinafter referred to as "anti-social force, etc."), or if it is found that anti-social force, etc. is substantially involved in the management, or if it is found that the person has any relationship with anti-social force.
     ④ Any other person whom we deem unsuitable
  3. When registering as a member, customers must carefully read the input instructions and provide true and accurate information in the designated input form. If there are any errors or changes in the member registration information, the customer is responsible for promptly correcting or changing it.
  4. If a user of our services is a minor, they must obtain comprehensive consent from their parent or legal guardian regarding all use of our services. In this case, the minor agrees in advance that we may contact their parent or legal guardian for verification as necessary.
  5. Passwords are for the exclusive use of the member and may not be transferred or lent to any third party.
  6. Members are responsible for managing their passwords, including changing them regularly to prevent them from being known to others.
  7. Any declarations of intent made to our company using a password will be considered as declarations of intent by the member themselves, and the member will be responsible for all payments and other obligations arising therefrom.
  8. Corporate and other organizational customers represent and warrant that when purchasing our products using our services, all transactions are authorized by a person authorized to represent or act on behalf of the corporation or other organization. If a separate agreement is entered into between a corporate or other organizational customer and our company, the provisions of the separate agreement shall prevail in any conflict with these Terms and Conditions.

Article 4 (Handling of Member Information)

  1. Member information will be managed appropriately by our company in accordance with our "Privacy Policy (Personal Information Protection Policy) ( https://ps.carmate.co.jp/p/about/privacy-policy )".
  2. Our company may provide information (including advertisements) to members via email newsletters or other methods. If a member does not wish to receive such information, they may notify us in accordance with our prescribed method, and we will stop providing the information. However, information necessary for the operation of our services cannot be stopped at the member's request.

Article 5 (Prohibited acts)

  1. Customers must not engage in the following actions when using our services:

     ① Entering false information or making other false declarations when registering as a member.
     ② Altering information on this site
     ③ Sending or uploading computer programs or similar content to the email address we use for notifications without our consent.
    ④ Actions that place an excessive burden on our services or our servers, etc.
     ⑤ Actions that infringe on the copyright of works published on this site, or on other intellectual property rights contained in the content.
     ⑥ Accessing this site by illegal means
     ⑦ Impersonating other members or other third parties
     ⑧ Using another user's account
     ⑨ Providing benefits to anti-social forces, etc.
     ⑩ Any other conduct that our company deems inappropriate.

Article 6 (Suspension, Suspension, and Termination of Our Services)

  1. We reserve the right to suspend, interrupt, or terminate our services at any time at our discretion.
  2. If we plan to suspend, interrupt, or perform maintenance on our services, we will generally notify you on this website at least three days in advance. However, in the event of an emergency, we may suspend our services without prior notice and notify members as soon as possible afterward.
  3. If we plan to terminate our services, we will notify you on this website or elsewhere at least one month before the termination date. However, even if we are unable to provide more than one month's notice when we discontinue our services due to unforeseen circumstances, such as the enactment or amendment of laws and regulations, natural disasters, or other unavoidable reasons, we will notify our members as quickly as possible.
  4. We shall not be liable for any disadvantages or damages suffered by members or third parties as a result of the suspension, interruption, or termination of our services, except in cases where we are found to be at fault.

Article 7 (Restrictions on Use and Deregistration)

  1. Our company may, without prior notice, restrict a member's use of all or part of our services, or cancel their membership registration, in the following cases. In such cases, our company shall not be obligated to explain the details of the reasons to the member.
     ① If you violate any provision of these Terms and Conditions
     ② If it is discovered that there are false facts in the membership registration information.
     ③ If we are unable to contact the member
    ④ If a member becomes insolvent, unable to pay, or otherwise incapacitated, or if we become aware of any other information indicating a financial instability in the member.
     ⑤ If it is discovered that the person has previously violated these terms and conditions.
     ⑥ In any other case where we determine that your use of our services is inappropriate.
  2. Our company shall not be liable for any damages incurred by members as a result of actions taken by our company pursuant to this article.

Article 8 (Withdrawal of Membership)

  1. If a member wishes to withdraw from our services, they must contact us to express their desire to withdraw, and if we approve the withdrawal, they may withdraw. However, if there are any outstanding transactions such as settlement or product shipment, the member may withdraw only after we determine that the series of transactions has been completed.
  2. Our company shall not be liable to members for any measures taken under this clause.

Article 9 (Regarding Orders and Sales)

  1. Orders from members of our service are limited to those residing in Japan and placed within Japan. Product delivery is limited to those residing in Japan. Orders can be placed on this website 24 hours a day, 365 days a year. We do not accept orders by telephone.
  2. The images of our products displayed on this website are for illustrative purposes only. While we make every effort to display colors accurately, we cannot guarantee that the colors displayed on your computer will accurately represent the colors of our products. The products you receive may differ slightly from the images on this website. Although we strive for accuracy, there may be slight variations in size, weight, function, size, and dimensions listed on this website due to individual differences. We do not accept returns due to customer reasons, so please consider your purchase carefully.
  3. Our product packaging may differ from the images displayed on this website. Furthermore, it may be changed without prior notice.
  4. When purchasing our products that require flash memory, memory cards, or other recording materials (hereinafter referred to as "recording materials"), please be sure to carefully check the contents before purchasing. We specify the recording materials, but if recording materials other than those specified are used, there is a possibility of data loss or inability to record. In the event that such a situation occurs, we will not be held liable to the member in any way.

Article 10 (Regarding the Use of This Website)

The terms of use and rights/obligations regarding our website are governed by the website terms of use. Please be sure to read the following (https://www.carmate.co.jp/web-policy/ ): This page contains important terms and conditions that apply to you.

Article 11 (Conclusion of sales contract and order acceptance)

  1. Our ordering process allows members to review and modify their orders before confirming them. Please check your order details on the shopping cart page. Upon receiving your order information, we will automatically send you an email (hereinafter referred to as the "automated email") to confirm your order details.
  2. When a member orders a product on this site, after the "automatic email" is sent, we will send the member an email (hereinafter referred to as "order confirmation") informing them that we have received the order, secured the stock, and processed the shipment. This does not constitute the conclusion of a sales contract.
  3. A sales contract for the product shall be deemed concluded when our company sends an email (hereinafter referred to as the "Shipping Notification") to the member informing them that the shipping procedure to the address registered by the member has been completed and the email reaches the member.
  4. After we send a "Shipping Notification" to the member, we will process the payment (invoice through a payment processing company).
  5. If a member selects credit card as the payment method for this product, the payment due date will vary depending on the credit card company. Please contact your credit card company directly to find out the actual payment date (withdrawal date).
  6. If a member selects a cashless service that we are affiliated with as their payment method, they will need to log in to their account for that cashless service and proceed with the payment process.
  7. For details on payment methods, please refer to the "User Guide ( https://ps.carmate.co.jp/f/guide )".
  8. Ownership of our products ordered by our company will transfer to the member upon shipment, after the conclusion of the sales contract between the member and our company.
  9. Regarding emails sent from our company to members, unless we receive an error message or similar notification, we may consider such emails to have reached the member by sending them to the address registered by the member.

Article 12 (Cases in which we are unable to accept an order or in which we terminate a sales contract)

  1. In the following cases, we may refuse to accept an order received from a member or terminate a sales contract that has been concluded. In such cases, if we have already received payment for the order from the member, we will promptly process a full refund, and we shall not be liable to the member in any way.

    ①     If the ordered product cannot be shipped due to being out of stock, discontinued, or other reasons.
    ② If the product is sold with incorrect display or price due to system malfunction or other reasons.
    ③     If the order is from overseas and not from within Japan
    ④     If the shipping destination is overseas
    ⑤     If the member's credit card is refused.
    ⑥     If the name on the credit card used when placing the order is different from the name of the person who placed the order.

  1. In the following cases, we will consider the received order to be canceled or the concluded sales contract to be terminated, and if we have already received payment for the order from the member, we will refund the full amount. In this case, we may charge additional fees for shipping costs incurred when we shipped the goods, and if we have already received payment for the order from the member, we may deduct the above additional charges from that amount before processing the refund. In this case, we shall not be liable to the member in any way.
    ① If, despite our company sending an "automatic delivery email" as defined in Article 11, Paragraph 1 or an "order confirmation" email as defined in Paragraph 2 of the same article to the email address registered by the member, an error message is sent to our company, preventing us from delivering the email to the member, and we are unable to directly confirm the member's intentions even after five business days have passed since the date of the member's order.
    ②     If we determine that there is a possibility that an order has been placed using inappropriate means.
    ③     If the delivery address is a location where confirmation of receipt may be unclear.
    ④     If we determine that the order may have been placed with the intention of making a profit, such as through resale.
    ⑤     If we are unable to contact the customer for more than a week due to their absence or other reasons, and the shipped product is returned to our company.
    ⑥ If you refuse to accept the goods (refusal to accept delivery after shipment)

Article 13 (Regarding Price Changes, etc.)

  1. Product prices and member benefits (coupons, etc.) may be changed without notice due to market price trends, promotions, etc.
  2. Members may not request price changes or other modifications from the company after purchase, or based on changes in member benefits (such as coupons).

Article 14 (Regarding Pricing)

  1. The selling prices of our products listed on this website are not guaranteed to be the lowest prices, or the same prices, as those of our partner retailers (hereinafter referred to as "distributors").
  2. Regarding the above, we will not accept any requests for refunds or price reductions from members. Furthermore, we will not accept any complaints regarding pricing.

Article 15 (Cancellations, Returns, and Refunds by Members)

As stipulated in Article 11, we do not accept cancellations, returns, or refund requests for reasons attributable to the customer after the order has been sent. However, if our product is defective or damaged, or if the product we shipped is different from the product ordered by the member, we will accept returns only if you contact us within 7 days of receiving the product. For details, please see our "Return Policy ( https://ps.carmate.co.jp/p/about/return-policy )".

Article 16 (Regarding Delivery)

The "Order Confirmation" email will include the estimated shipping date (including the estimated delivery time slot if a time slot was specified) for the products you ordered. However, in the following cases, we shall not be liable to the member for any delay in the above estimated shipping date, and the member shall not be able to claim any compensation from us.

  1. In the following cases, we may not be able to accept your order. In such cases, we shall not be liable to the member in any way.

    ①     If the product you ordered is out of stock and you are waiting for it to be restocked
    ②     When maintenance work is required on the ordering system.
    ③     When the shipping volume is large
    ④     When order information needs to be confirmed with the member before shipping, and the confirmation has not yet been completed.
    ⑤ In cases where delivery by the delivery company is delayed due to weather, road conditions, etc.
    ⑥     In addition to the above, when unavoidable circumstances arise that make it difficult to deliver by the desired delivery date.

  1. If, despite our company having performed the confirmation of intent procedure stipulated in paragraph ④ above, we are unable to obtain direct confirmation of intent from the member even after five business days have elapsed since the date of the member's order, the sales contract between our company and the member shall be deemed terminated, and the member shall not be entitled to claim any compensation from our company in this regard.

Article 17 (Shipping fee)

Shipping fees (or transit fees) vary depending on the total purchase amount and delivery region. For details, please see "Shipping Regulations ( Please check the following link: https://flux-bindings.com/pages/commerce/

Article 18 (Regarding the pricing of our products)

  1. The prices of our products are updated regularly on this website. While we take every precaution to ensure that the prices of our products are accurate when posted, if we discover any errors in the price of a product you have ordered, we will notify you of the error and ask you to decide whether to continue purchasing the product at the correct price or to cancel your order. In this case, we will not process your order until we receive instructions from you. Also, if we are unable to contact you using the contact information you provided when placing your order, we will cancel your order and notify you by email.
  2. If the pricing error is obvious and the customer could reasonably recognize that the pricing is incorrect, we are not obligated to provide our products at the incorrect price, even after the sales contract has been concluded.

Article 19 (Contact Information, Communications from Our Company)

  1. Customers or members should contact us at the following number:
     Carmate FLUX Company
     Phone number: 03-5342-0690
     For inquiries, please email ec_esg@carmate.co.jp
     Reception hours: 9:00 - 12:00 / 13:00 - 17:00 (Weekdays, Monday to Friday) / Closed on Saturdays, Sundays, and public holidays / Closed during summer (Obon period) and New Year holidays.
  2. If we need to contact or notify you or our members, we will do so by telephone, email, or at the address you provided when placing your order.

Article 20 (Regarding our product warranty)

The warranty period for our products purchased on this site varies depending on the product. Please check the details on each product page before purchasing. ( Products without a specified warranty are not covered by the warranty .) Child car seat products may have extended manufacturer warranties, which require separate registration. Please check our product page for details.

Article 21 (Ownership of Rights)

All intellectual property rights relating to this website and our services belong to our company, and the license to use our services under these terms does not imply a license to use our intellectual property rights relating to this website or our services.

Article 22 (Markings relating to other companies' trademarks)

For information regarding the use of third-party trademarks on this site, please refer to "Trademark Information for Third Parties ( https://www.carmate.co.jp/trademark/ )".

Article 23 (Other)

  1. We may, at our discretion, change the content of our services, these Terms and Conditions, etc., in the following cases:

    ①     When the changes to these Terms and Conditions are in the general interest of the customers.
    ②     When the changes to these Terms and Conditions do not contradict the purpose of the contract and are reasonable in light of the necessity of the changes, the appropriateness of the changed content, the content of the changes, and other circumstances related to the changes.

  1. When we amend these Terms of Service, we will notify users of the fact that we are amending these Terms of Service, the content of the amended Terms of Service, and the effective date of the amended Terms of Service at least one month before the effective date of the amended Terms of Service, by posting the information on this website or by a method determined by us.
  2. If a member uses our services after these Terms of Service have been amended, they will be deemed to have agreed to the amended Terms of Service.
  3. If a member does not wish to continue using our services after these Terms of Service have been amended pursuant to the provisions of Paragraph 1, they may request to withdraw from our services by the method specified by us until the date on which the amended Terms of Service stipulated in Paragraph 2 become effective.

Article 24 (Compensation for damages)

  1. If we incur direct or indirect damages as a result of a member's violation of these Terms and Conditions or other use of our services (including cases where we receive a claim for damages or other claims from a third party as a result of such actions), the member shall compensate us for all such damages (including legal and other professional fees and the equivalent amount of personnel costs incurred by us in dealing with the matter).
  2. In the event that we incur any liability for damages incurred by a member in connection with the use of our services, except as otherwise provided in these Terms and Conditions, we shall only be liable for direct and ordinary damages actually incurred by the member, and shall not be liable for damages arising from special circumstances.

Article 25 (Severability)

  1. If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed not to be part of these Terms and shall not affect the validity, legality, or enforceability of the other provisions of these Terms.
  2. Even if any provision or part of this Agreement is deemed invalid or unenforceable in relation to a particular member, it shall not affect its validity or enforceability in relation to other members.

Article 26 (Governing Law and Jurisdiction)

  1. These Terms and Conditions shall be interpreted in accordance with Japanese law.
  2. In the event of any dispute arising in connection with the use of our services, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive court of first instance, depending on the amount in dispute.

[Supplementary Provisions]
 Effective Date: June 6 , 2023 CARMATE Co., Ltd.